TeleMedium Delivers on VoIP

TeleMedium's Carrier VoIP Services provide wholesale IP interconnection, transport, and call completion of packet-based voice traffic over TeleMedium's aggregated IP and TDM platforms. The product architecture provides both inbound and outbound call flows that are secure; carrier-class quality; and scalable, making TeleMedium Carrier VoIP Services the industry-leading offering.

By aggregating the most robust carriers in the industry, we offer origination to nearly the entire U.S. population. Our state-of-the-art Network Operations Centers (NOC), and technical support center, ensures that our partners will be guaranteed optimal service at the lowest failure rates in the industry.
 
Our complete suite of services enables our clients to focus on their business while we focus on the technical challenges.

TeleMedium provides implementation services that complement our product offerings and provide speed to market for our clients. These services include:

• Product and systems integration,
• Private-Label Contact Center, Technical Support, and CSR services,
• Web development and media design,
• Technology consulting and support services, and
• Marketing and branding.

Our services capability helps us promote the efforts of our VoIP customers.  Our customers generally desire unique solutions. Accordingly, we have developed our services and applications to provide a platform for customization. Attributes of our value add services and products include:

• Defined methodology, program elements and timeframes that support speed to market including pre-built launch page architecture with defined customization capabilities,
• Ability to extend easily to the VoIP offerings including on-line learning products, and support solutions,
• End-user support solutions, and
• Pre-packaged solutions for services such as call center promotion and up-sell programs.

Our services methodology includes the following prescribed steps:

• Business development discussions to determining the scope of the project; identifying the target market(s) and the feature sets to guide portal design and implementation process,
• Channel integration and web design analysis to identify the needs for application development, portal integration, technology and other products and services
• Project management set-up, and
• Communication plan.