Contact Center Services

Understanding your need for flexibility in a call center provider, TeleMedium will develop a private label call center solution designed to meet your specific industry needs.

Full-time technical support is a serious commitment. It takes valuable time and resources to cover all of the bases. Does your company have the tools needed to help your customers with their urgent issues or marketing? That's a good question, because you may be losing more money than you think if you're not able to service them. Before that happens, why not consider outsourcing your technical support and help desk to TeleMedium?

When your customers need reliable assistance for your products, we have the answers. Our call center is ready all day, every day to care for your customers’ needs. TeleMedium's call center expertise includes, Internet access, wireless Internet, wireless telephony, VoIP technologies, "As seen on TV" Call Center Representative (CSR) campaigns, and everything in between. By using technologies developed in-house, we have have a unique ability to undersell our competitors by not relying on third party licensing or support.

Don't wait until you are overwhelmed with technical support and help desk issues to decide it's time to outsource. Speak to your TeleMedium representative today about the many ways that we can help your customers get the answers they need.

Our technology allows us to perfom for you.

  • Queue calls in order received,
  • Route calls via a variety of sophisticated algorithms (from top-down, round robin, or all agents simultaneously, to the longest idle agent, least busy agent, or the agent with fewest answered calls),
  • Route calls according to agents' skills; route calls to overflow agents when all primary agents are busy,
  • Adjust data-driven call priorities to support calls from premier customers,
  • Improve training and management by silently monitoring, coaching or joining in on calls; record calls for future analysis and quality assurance,
  • Display live queue or agent information, including hook state, status, and statistics for the shift; monitor statistics on a local PC, over the Internet or through the telephone user interface,
  • Report on and analyze agent and queue performance and overall system utilization using comprehensive, real-time data.