The OSS provides a single point of management for all user functions. Managing your interactions with customers has never been easier. The program is designed to work with all standardized VoIP devices. After choosing your preferred devices (such as SIP PBX phones), you can log into the OSS and manage all the features and functionality that you need. Extension changes, DID changes, voicemail options, routing features, hunt group allocations, and billing features.

• Increase customer satisfaction by customizing their interaction with your PBX.
• Create knowledge groups, regardless of physical location, to provide routing of incoming calls directly to the appropriate personnel with the right training.
• Create custom messages for individual queues so that your customers hear the latest news or ads that are pertinent specifically to them.
• Preserve strategic customers by enabling prioritization their calls.
• Allow for multiple levels of management right down to your individual users.
• Maximize Quality of Service with precise real time reporting and management.
• Pinpoint potential and actual call trends with our custom Call Detail Records.