Our technical support call center runs 24 hours a day, 7 days a week, 365 days a year. It is located inside our corporate headquarters in Plano, Texas. This allows for an excellent degree of manageability on our quality assurance for every customer support call.

Because our systems have been developed internally, we have the unique ability to escalate support issues directly to the system developers. This is a huge advantage over our competitors that typically rely on third party vendors to support them indirectly.

• 24/7/365 internal technical support call center
• Escalation up to developer-level support
• No need to track third party support for our solution
• Live agent phone support
• Web chat support
• Custom CRM or third party application support
• Custom reporting to provide a greater view of your support use and help identify areas where additional training may be needed

Quality technical support is often thought of as a necessary evil or as just a another operational cost to be minimized. However, the quality of your support can be just as important as the quality of your service. Customers become loyal to brands when they are well taken care of. A small problem or question that is taken care of personably and diligently with genuine care for the customer’s issue will go a long way to making them a customer, and promoter, for life. We understand this and make every interaction with your customer with this principle in mind.